Frequently Asked Questions

Everything you need to know about WizKids fashion and services.

What is the typical shipping timeframe for orders?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 10-14 business days.

How do I process a return or exchange?

We offer a 30-day return policy. Simply visit our online Returns Portal with your order number and email address to generate a prepaid shipping label.

How can I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.

Are your clothing materials sustainably sourced?

Yes, WizKids is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly Tencel.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey.