Returns & Exchanges

At WizKids, we want your little ones to love their new outfits, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. We make the process simple so you can get back to what matters most—playing and growing.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging and securely attach the prepaid shipping label provided via our portal.

3

Drop Off the Parcel

Take your package to the nearest authorized courier location or schedule a home pickup through our shipping partner.

4

Receive Your Refund

Once our warehouse team inspects the items, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing